Dial 112 for free in any EU country. Report a theft to the police, block your cards at once and contact your embassy if your passport is gone – outside the EU, any EU country’s embassy can help if yours is not there. How to complain about a delayed train, flight or a faulty purchase.
Emergency: 112
Dial 112 free of charge from any phone in every EU country to reach the police, an ambulance or the fire brigade.
Theft or loss
- Report it to the local police and ask for a copy of the report – you need it for insurance claims.
- Block your bank cards straight away (you pay at most €50 of any fraudulent payments).
- Passport or ID card lost or stolen: contact your country’s embassy or consulate.
- Outside the EU and your country has no embassy there? You can go to the embassy or consulate of any other EU country – it will help you on the same terms as its own citizens, for example with an EU Emergency Travel Document to get home.
Accident or illness
Show your European Health Insurance Card at a public hospital or doctor and keep all bills; travel insurance covers what the EHIC does not. Health: EHIC and travel insurance »
Delays, cancellations and complaints
- Travel: complain to the airline, rail or bus company first, in writing. If they do not answer or you are not satisfied, contact the national enforcement body of the country concerned. Compensation amounts: Getting around and passenger rights »
- Shopping: a problem with a trader in another EU country? The European Consumer Centres (ECC-Net) help for free. Shopping and your rights »
Before you go
- Keep photos or copies of your documents separately from the originals.
- Many countries let you register your trip with the foreign ministry so they can contact you in a crisis.
- Save the address of your embassy at your destination.
Sources: Your Europe – consular protection · Your Europe – payments · European Consumer Centres Network Checked: 2 October 2026.
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